Syntax Integration Ltd provides a corporate-style BlackBerry support service for small to medium sized businesses in London. It is operated by BlackBerry accredited specialists, and combines the use of IT infrastructure Library (ITIL) best practice together with ISO9001:2001 management processes to deliver a high quality of service.
Our support services are cost-effective and tailored to business needs, including:
- 24x7 direct access to technical experts
- ServiceDesk for immediate telephone technical support
- Rapid response for on-site assistance
- Pro-active server management
- Updates and patches
- BlackBerry Enterprise Server implementation
Benefits
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Single point of contact & responsibility
Syntax ServiceDesk takes ownership of any issue, and liaises with your Internet Service Provider (ISP), mobile network provider and messaging provider to ensure that any problem gets solved.
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Direct access to experts
Syntax ServiceDesk is operated by specialist technicians, who have experience of managing and supporting BlackBerry Enterprise Server, messaging systems and service providers.
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Improved control
SyntaxOne portal gives real-time system availability information, plus full details of all support queries and how they have been resolved.
To find out more about BlackBerry support, please call us on 020 7307 5008 or email at enquiries@syntax.co.uk.
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