IT Support Services

Syntax Integration Ltd is an award-winning IT support services organisation, providing a corporate-style IT support solution for small to medium sized companies across London.

Our Service Desk is operated by a team of experienced and highly trained Microsoft certified specialists, who are able to solve 90% of queries on the first call.

With extensive business knowledge and 15 years of experience, Syntax combines the use of IT infrastructure Library (ITIL) best practice together with ISO9001:2001 management processes to deliver the highest quality of service.

IT Support Framework

Choosing from a flexible framework of components, we offer a customised service, giving as much or as little support as your organisation requires. Our IT support services are cost-effective and tailored to business needs, including:

• 24x7 direct access to technical experts
• ServiceDesk for immediate telephone technical support
• Rapid response for on-site assistance
• Pro-active server and desktop management
• IT health checks
• Security updates and patches
• Remote network management
• Extra resources to supplement your team
• Software support
• Hardware maintenance
• IT outsourcing
• IT infrastructure solutions

Benefits

• Responsiveness
  Direct access to a team of qualified experts means that we can solve problems quickly and efficiently.

• Control
  Web-based access to the SyntaxOne portal provides real-time system availability information and incident reporting, allowing the measurement of IT performance against a tailored Service Level Agreement.

• Reliability
  Standardised systems and best practice processes mean increased reliability of servers and workstations for greater productivity.

• Flexibility
  Choosing from a flexible framework of components, Syntax offer as much or as little IT support as is required of your organisation.

To find out more about Syntax IT support services, please call us on 020 7307 5008 or email at enquiries@syntax.co.uk.