As companies grow, their businesses become increasingly dependent on access to IT systems, the need to improve the control, management, availability and operational performance of systems becomes critical.
Syntax provide an outsourced server management service that helps companies increase the performance and availability of systems, without losing control or visibility of their IT infrastructure. The server management framework has been developed through the combination of IT Infrastructure Library (ITIL) best practice, ISO 9001:2000 quality management systems and world class management technology to provide a high quality, best practice solution.
Enterprise class service management is provided through the use of Microsoft System Center Operations Manager 2007, a best of breed technology that reduces IT management complexity by automating routine administration and improves service levels with end-to-end management of both Microsoft and custom line of business applications.
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The framework
The Syntax One server management framework is a set of components and Service Level Agreements (SLAs) that are tailored to the customer requirements. They are designed to offer a combination of choice and flexibility.
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Optimising
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- Patches, updates and fixes
- Security management
- Anti-virus management
- Account management
- Network administration
- Availability monitoring
- Operating system management
- Application management
- Alert management
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Reporting |
Supporting |
- ServiceDesk support
- Access to technical experts
- Major/minor incident response
- Problem management
- Remote diagnostics/fix
- Server recovery
- Third party management
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- Web based portal (SyntaxOne Portal)
- Real-time system status
- SLA based performance management
- Incident history
- SMS/email alerting
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Benefits
- Improved service levels with end-to-end service management
- Reduced IT management complexity through automated administration
- Predictable, controlled operation costs
- Specialised capability to complement in-house strengths
- Enables customer to focus on tasks that add value to the business
To find out more about Syntax server and infrastructure management, please call us on 020 7307 5008 or email at enquiries@syntax.co.uk. |
