SIM acts as a single repository for all IT issues and provides customers with a complete solution for IT service management, including:
- Call logging and management
- Tracking
- Incident history
- User problem notification
- Real-time system status
- Service Level Agreement (SLA) based performance management
- Reporting
- SMS/email alerting
Incident tracking and history
SIM is used to track calls, allowing customers to view their status and progress. Details on how problems have been fixed, along with all previous incidents can be viewed.
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Service Level Agreements (SLAs)
SLAs are defined and managed to enable the customer to measure exactly how successfully IT is being delivered to their business. It also ensures that Syntax is providing customers with a high quality service that meets their individual requirements.
Reporting
SIM provides a number of real-time, customisable reports that can be defined to meet your specific requirements.
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To find out more about SIM, please call us on 020 7307 5008 or email at enquiries@syntax.co.uk.
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