Technology

We utilise best of breed technologies to automate many of the day-to-day tasks involved in IT service management. Our approach is based on pro-actively managing and monitoring your IT Infrastructure so that any disaster can be avoided before it occurs. We also use advanced systems that give customers total visibility of all support incidents and reporting on our own performance. These include:

Syntax Incident Manager (SIM)
This in-house custom built web-based portal system that manages all service and support requests, giving customers real-time visibility of their service requests including showing the details, status, owner, estimated completion time and performance against the SLA.  Find out more

SyntaxOne Appliance
The SyntaxOne appliance is a custom built solution, using a combination of industry leading IT infrastructure management technologies. The appliance is used to assist with the management of IT infrastructure at a customer site. Find out more

The Syntax data centre
The Syntax data centre is Tier III facility based in Russell Square, London. As a controlled, high availability environment, it is ideal for hosting a customer’s entire IT infrastructure or for providing virtual and physical IT Disaster Recovery facilities. Find out more

Online backup & restore
SyntaxOne SecurStore Online Backup Service is a business-class, secure backup and restore service for corporate data networks. It is a unique alternative to traditional backup methods, replacing conventional tape based systems with a more reliable fully automated online solution. Find out more