Syntax Service Desk

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The Syntax ServiceDesk provides customers with first rate support by combining advanced infrastructure management technology, ITIL best practice processes, ISO 9001:2000 quality management systems with over 16 years of IT expertise.

By offering customers a single point of contact for hardware and software support, IT operational management services and advice and guidance, Syntax take the hassle out of IT support. The Syntax ServiceDesk is operated by skilled, experienced and qualified technicians who are able to manage queries through to resolution.

The ServiceDesk operates tailored Service Level Agreement (SLA) management and call prioritisation, providing customers with a high quality, flexible service to suit their business. Service request management uses a first, second and third line escalation approach and on-site technicians are available if any problem cannot be solved remotely.

To manage this service, Syntax uses Syntax Incident Manager (SIM), a custom-built tool which allows customers real-time tracking of their service requests in a range of detail.

Syntax ServiceDesk

Benefits of Syntax ServiceDesk

  • High quality service delivered under ISO9001:2000 quality management systems and ITIL best practice
  • Single point of contact for all IT related queries
  • Access to Microsoft certified experts for application support and operations management
  • Flexible hours of operation (up to 24x7)
  • Increased control through real-time performance statistics
  • Tailored Service Level Agreement (SLA)

To find out more about Syntax ServiceDesk, please call us on 020 7307 5008 or email askanexpert@syntax.co.uk.