Server & Infrastructure Management

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As businesses grow they become increasingly dependent on access to IT systems, and it becomes critical to improve the control, management, and operational performance of those systems.

Syntax’s outsourced infrastructure monitoring and management service helps our customers to increase the performance and availability of systems, without losing control or visibility of their IT infrastructure. The server management framework has been developed through the combination of IT Infrastructure Library (ITIL) best practice, ISO 9001:2000 quality management systems and world class management technology to provide a high quality, best practice solution.

Server performance and availability management is provided through the use of Microsoft System Center Operations Manager 2007, and service reporting is provided through our web-based portal, Syntax Incident Manager (SIM), which provides full details of all management activities undertaken, showing the status, owner, completion time and performance against each tailored SLA.

Infrastructure can be managed at customer premises or at the Syntax Tier 3 Data Centre in central London.

The framework
The Syntax One server management framework is a set of components and Service Level Agreements (SLAs) which can be tailored to customer requirements, offering choice and flexibility of service.

Server Management Framework

Managing
  • Patches, updates and fixes
  • Security management
  • Anti-virus management
  • Account management
  • Network administration
  • Availability monitoring
  • Operating system management
  • Application management
  • Alert management
 Optimising
  • Trend analysis
  • Utilisation monitoring
  • Capacity management
  • Application response measurement
  • Configuration management
  • Performance tuning
Reporting
  • Web based portal (SyntaxOne Portal)
  • Real-time system status
  • SLA based performance management
  • Incident history
  • SMS/email alerting
Supporting
  • ServiceDesk support
  • Access to technical experts
  • Major/minor incident response
  • Problem management
  • Remote diagnostics/fix
  • Server recovery
  • Third party management

Benefits of Syntax Server and Infrastructure Management:

  • Better control and visibility of IT Infrastructure
  • Increased performance and availability
  • Predictable, controlled operation costs
  • Reduced risks through less dependence on individuals
  • Specialised capability to compliment in-house teams

To find out more about Syntax server and infrastructure management, please call us on 020 7307 5008 or email at askanexpert@syntax.co.uk.