Server & Infrastructure Management

As businesses grow they become increasingly dependent on access to IT systems, and it becomes critical to improve the control, management and operational performance of IT infrastructure. Syntax provides business-critical server support to ensure that IT systems do not impact the productivity levels within a business.

Outsourcing your IT infrastructure

Our outsourced IT infrastructure management and monitoring service helps our customers to increase the performance and availability of systems, without losing control or visibility of their IT infrastructure. The server management framework has been developed through the combination of IT infrastructure Library (ITIL) best practice, ISO 9001:2000 quality management systems and world class management technology to provide a high quality, best practice solution.

Server Support London

Server support London and availability management is monitored through industry leading advanced technology from Kaseya. Service reporting is also provided through the web-based portal, Syntax Incident Manager (SIM+), which provides full details of all IT infrastructure management activities undertaken, showing the status, owner, completion time and performance against each tailored SLA.

Our server support in London can be managed at a customer’s premises or at our Tier 3 Data Centres in Central London and the South East.

The Server Management Framework

Our server support framework is a set of components and Service Level Agreements (SLAs) which can be tailored to our customer requirements, offering choice and flexibility of service.

We are one of the most respected IT support companies in the industry, and this is due to our unrivalled IT server support in London. For more information about us here at Syntax and our IT server support London services, call us on 020 7307 5008 or email askanexpert@syntax.co.uk.

Managing

  • Patches, updates and fixes
  • Security management
  • Anti-virus management
  • Account management
  • Network administration
  • Availability monitoring
  • Operating system management
  • Application management
  • Alert management

Optimising

  • Trend analysis
  • Utilisation monitoring
  • Capacity management
  • Application response measurement
  • Configuration management
  • Performance tuning

Reporting

  • Web based portal (SyntaxOne Portal)
  • Real-time system status
  • SLA based performance management
  • Incident history
  • SMS/email alerting

Supporting

  • ServiceDesk support
  • Access to technical experts
  • Major/minor incident response
  • Problem management
  • Remote diagnostics/fix
  • Server recovery
  • Third party management

Benefits of Syntax Server and Infrastructure Management:

  • Better control and visibility of IT Infrastructure
  • Increased performance and availability
  • Predictable, controlled operation costs
  • Reduced risks through less dependence on individuals
  • Specialised capability to compliment in-house teams