Customer Portal

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The SyntaxOne customer portal gives customers complete visibility and control of their IT – any time or anywhere. Accessible remotely via a web browser, the SyntaxOne portal provides customers with access to the Syntax Incident Manager (SIM) system. This presents real-time system availability information and full details of all service requests.

Syntax Incident Manager
SIM provides full tracking and reporting for all IT issues, creating a central resource for our customers to access up-to-the-minute service information. The system includes call logging and management, real-time status reports, SLA based performance management and SMS and email alerts.

Incident tracking and history
SIM is used to track calls, allowing customers to view their status and progress. Details on how problems have been fixed, along with all previous incidents can be viewed.

Service Level Agreements (SLAs)
SLAs are defined and managed to enable the customer to measure exactly how successfully IT is being delivered to their business. It also ensures that Syntax is providing customers with a high quality service that meets their individual requirements.

Reporting
SIM provides a number of real-time, customisable reports that can be defined to meet your specific requirements.