Our Values
Forming Partnerships
We are dedicated to building long-lasting relationships with our customers, treating their problems as our own and going above and beyond to resolve them.
Quality
With over 30 years of experience, we have built a quality system ensuring that our experienced team have the tools, procedures, and processes required to provide consistently high-quality service to our customers.
Flexibility
We constantly update our services, technology, and approach to adapt to our customers unique needs and deliver customised IT support solutions.
Reliability
We are reliable and trusted advisors, consistently providing dependable IT services with quick response times and solutions that our customers can count on.
Integrity
Integrity is a fundamental value that drives our business operations, and by prioritising transparency, consistency, and contract adherence, we build trust with our customers and stakeholders.
Our Mission
Our mission is to consistently exceed our customer’s expectations by providing high quality, secure, and reliable IT solutions that will allow them to focus on achieving their business goals.
Our Leadership Team
Based in the heart of London, our leadership team have comprehensive industry experience, a wealth of knowledge, and a focus on delivering outstanding customer service.
Managing Director
Ayman Al-Och
Ayman, a co-founder and Director of Syntax, has had a career spanning over four decades in the IT services industry. With an extensive background, Ayman's responsibilities include overseeing all operations of the organisation, including financial, operational, and legal aspects. He is committed to ensuring unwavering excellence and the consistent delivery of quality services to our valued customers.
Director
Tim Parker
Tim is one of the founder Directors of Syntax and has over 30-years of experience in the IT services industry, mainly managing enterprise-scale customers, commercial tenders and framework agreements. He is responsible for vendor accreditations, and in particular Syntax’s long-term partnership with Microsoft. Tim also manages the company marketing activities and the relationships of a variety of customers.
Chief Enterprise Architect
Craig Walls
Craig has over 28-years of experience in the technical design and delivery of large-scale, complex, global enterprise projects. He has worked in the banking, finance and automotive industries as well as some well-known large global brands. Craig is responsible for developing designs and solutions using the latest cloud technologies.
Service Delivery and Operations Manager
Delia Busuioc
Delia has over 15-years’ experience in IT Service Management, with over eight years working at Syntax. Delia is an ITIL practitioner and manages both the ServiceDesk and Projects teams. With a focus on Continual Service Improvement and quality management, she leads and manages the teams to deliver the highest levels of customer service.
Sales and Client Manager
Kevin Marsden
Kevin has over 30-years’ experience working in the IT sector, with over half of this working at Syntax. Building on a substantial technical grounding he focuses on developing bespoke support and project solutions for new and existing clients. He has experience helping and understanding both enterprise and smaller high-profile companies in the finance, energy, professional services, and other sectors.
Financial Controller
Natasha King
Natasha has over 30-year of experience in Finance roles in the IT and Telecoms industries with almost 20-years’ working at Syntax. Natasha has overall responsibility for the Finance department including accounting, reporting, budgeting and insurance management.
Our Accreditations
At Syntax Integration, we believe that doing things in a structured and controlled way reduces risk and improves deliverability of the right solution at the right time and at the right cost. That is why we have invested resources into developing processes in line with best practice and recognised industry accreditations.
ITIL Best Practice
ITIL® is the global industry standard best practice approach for IT Service Management. With the core of our team ITIL qualified, this approach underpins the way we deliver IT support services, resulting in higher levels of customer satisfaction, increased efficiency and improved systems availability.
ISO 9001:2008 Quality Management System
Our ISO 9000:2008 quality management system certification ensures that the services we offer to our clients follow formal business processes, delivering consistently high standards in the way that we work.
We also work with some of the world’s leading names in technology. Our accreditations with organisations such as IBM and Microsoft grant us access to the best possible technical expertise – invaluable when delivering complex projects.
Transform your business with tailored IT solutions and industry leading expertise. Contact us today.
