Service Desk Technical Team Leader

We are looking for a senior IT Infrastructure Engineer inside the Syntax Service Desk Team. Focused on the provision of hands-on technical leadership for the Service Desk. The successful applicant will be responsible for the delivery of support that enables our clients’ business systems to operate cost-effectively and robustly.

Senior IT Infrastructure Engineer

We are looking for a full-time L2-L3 Line IT Infrastructure Engineer who will be a single point of contact for our customers, logging and managing all calls, emails and tickets within SLA whilst providing strategic technical guidance (escalation point for Service Desk team members and projects assignment)