Outsourcing Services Tailored to You
We are one of the leading IT companies in London with three decades’ experience in helping organisations implement methodologies and support systems to reduce costs, mitigate risks and improve day-to-day operations.
Talk to our team today on 020 7307 5008 to find out more about how we can help you.
Remote Working Solutions
Working hard to help companies reassess and readjust post pandemic
Flexible IT Support Services
High-quality IT support service with rapid response from experts
SyntaxOne – Service Desk
Direct access to a team of experienced technical consultants
Server & Infrastructure Management
Gain better control and visibility of IT Infrastructure
IT Resources On-demand
Access to a pool of highly skilled IT resources
Apple Mac Business Support
First-class Apple business support service
Find out more about how we can help you with all your IT needs
Call today on 020 7307 5008
Our Approach & Experience
A leading Microsoft Partner, helping customers migrate to Microsoft Office 365 and Azure
What are the benefits of IT outsourcing, London?
Outsourced IT support whenever you need it
Making the move to an outsourced IT support company means entrusting a team of genuine experts with your IT systems, software and hardware. Led by a dedicated technical account manager, our solution includes the management of your IT business goals, handling of support queries, access to 24/7 monitoring, the adoption of information security best practice and guaranteed response times
Access to our ServiceDesk
Our ServiceDesk holds many vital industry accreditations, including a Microsoft Solutions Partnership competency. Within all of our outsourced IT support contracts, we include unlimited remote IT support. This means your team can rest easy, safe in the knowledge that an expert is only ever a call away.
Reduced costs
A fully managed outsourced IT team is typically more cost effective for your business than employing, managing and maintaining an in-house team of IT staff.
It isn’t just about cost efficiency and convenience, though; our monthly IT Support contracts are tailored to you and built around your specific business needs. With unlimited access to our ServiceDesk, fast response times and a team of experts offering a range of solutions on hand whenever you need them, choosing to outsource can help your business to improve operations in many ways.
Our fully-certified, specialist team of IT consultants have expertise in areas such as network support, business telephony, cyber security and IT consultancy.
A dedicated technical account manager at your service
A dedicated account manager is assigned to every client as part of our outsourcing solution. This first point of contact works closely with your business, providing instant assistance whenever required and possessing a detailed knowledge of your organisation. Having a friendly face, a cool head and an embedded consultant who knows your organisation inside out and is a regular fixture in your head office is critical for ensuring quality and continuous peace of mind.
Our technical account managers are as adept at advising a managing director as they are working alongside junior staff and middle managers. As part of our service, we encourage clients to hold at least quarterly review meetings with their account manager to refine and revise the strategic roadmap and look at how our service can be optimised.
Digital transformation to boost business productivity
Our team of experts can ensure that your business IT network and IT infrastructure are optimised and operating efficiently at all times. We use cutting edge tools and technologies to monitor the performance of your IT systems and solutions, which alerts us to any potential faults and vulnerabilities. This will allow us to take a proactive approach to your cyber security, ensuring that there is minimal disruption to your business.
Our Win / Win Approach
We believe that making IT systems more reliable and improving customer productivity is a win/win situation. Happy end-users who experience fewer problems means that we can concentrate on service improvement and enhancement.
What do I need to consider when hiring an outsourced IT provider?
In order to manage your outsourcing switch successfully, you need a provider that understands your organisation and can shape its service offering around your requirements.
Here at Syntax, we believe that no two companies are the same, and that there is no such thing as a successful one size fits all approach to IT security.
We always work hard to get deep under the skin of your business and provide an outsourced IT solution that is right for you. We currently provide our fully managed outsourced solution to a broad range of companies across London, working with organisations of all shapes, sizes and sectors.
See how First Property Group PLC benefited from our outsourced IT services
What services can you expect from your outsourcing companies?
When you partner with Syntax IT Support, you can expect the highest standard of outsourced IT support tailored to your specific needs. We offer a wide range of outsourcing services, including:
- Outsourced IT Support Services: unlimited IT support that meets your requirements, with the option of 24/7 cover if necessary
- Network Support: managing the performance of your network, services, cloud solutions and IT infrastructure
- Specialist IT Consultancy: a dedicated IT consultancy team on hand to assist with any specialist projects and transformations
- IT Security Consultancy: specialist information security and GDPR consultancy to ensure that your business is robust and resilient, as well as compliant with any relevant requirements
- Microsoft Cloud: We have specialists who can help you with all Microsoft Applications, including Microsoft Office 365, SharePoint and Microsoft Dynamics 365
A reliable and trusted IT support service in London
Syntax IT Support is proud to be one of London’s leading IT consultancies. Whether it’s managing all aspects of your business’s IT support or IT outsourcing services for a specific project alongside your internal IT teams, we can provide a fresh pair of eyes and a huge amount of expertise to ensure things are always up to scratch.
From our base in Marylebone, we work with a diverse London client base that ranges from start-ups and SMEs to well established larger brands and national chains. No matter what kind of IT support you need, our outsourcing services can help you reach your goal and improve your business’s security in the long run.
What is the IT outsourcing process?
Outsourcing your IT to the right team of experts may sound like a seismic shift but at Syntax we make it stress-free and seamless thanks to the presence of a dedicated technical account manager.
There are several phases involved in the outsourcing process. These include:
1. Assessment
Conducting a thorough assessment of sourcing needs, developing a strategy for how to move forward
2. Proposal
Selecting the right IT support provider, which may involve sending out a Request for Information (RFI), a Request for Proposal (RFP) or a Request for Quotes (RFQ)
3. Due diligence
Gathering and assessing information about the business’s capabilities in order to see if it is a good match for your needs
4. Procuring a contract
Formalising the business relationship through a written agreement, whether this be a Master Services Agreement (MSA) or a Service Level Agreement (SLA)
5. Transition
Transferring resources and responsibilities from your current provider or in-house team to outsourced IT support
6. Managing and delivering
Maintaining a close working relationship with your chosen outsourcing company throughout the duration of the contract
It’s all about trust
Whether you have outgrown your existing IT support provider or simply want an additional resource to support your existing in-house IT team, we are the outsourced IT partner you can trust.
Get in touch with our experts today and we will make the onboarding process simple and effective.
TUPE on Outsourcing
The outsourcing of IT functions often takes place when an organisation looks to streamline its operations or even when a business merger demands that the newly combined organisation works seamlessly and requires a change to in house teams.
Under the Transfer of Undertakings (Protection of Employment) Regulations 2006 – known as TUPE – businesses must protect employment rights if there is a service provision change.
Should you be looking to outsource your IT to Syntax, we understand how to implement this change in line with all requirements and regulations, making provision for TUPE and working with your HR and legal teams to ensure that any IT outsourcing is always fair and in line with employment law.
Outsourced IT Support London: protecting business data
Effective IT management is essential for any business, but we understand that it can easily slip down your to-do list. By outsourcing your day-to-day IT, your headache becomes our responsibility – and we are always careful to ensure that we treat your business data as we would our own.
Reach out to the team at Syntax today at our London office to find out more about how we can help you.
Call today on 020 7307 5008
