Page not found
Please use the menu above to find the content you are looking for
Intelligent IT Support Services in Central London
SyntaxOne is a first-class IT support service from one of London’s leading names in IT operations. With more than three decades’ experience and multiple industry awards to our name, our pedigree speaks for itself.
More importantly, so do our results.
As an IT support partner to organisations of all sizes and sectors, we have built a strong reputation for our expertise, customer service, responsiveness and ability to provide flexible, strategic solutions. We work with established, ambitious organisations looking to grow who want their IT solutions to match their aspirations – not restrict them.
Our outsourced support services combine the best practice IT Infrastructure Library (ITIL) and corporate quality standards to provide a rock-solid foundation for service management.
In order to maintain the highest levels of managed IT support and to resolve issues quickly, customers receive direct access to a team of highly skilled, qualified and experienced consultants led by a technical management team.
This approach helps to ensure that the majority of core business issues are fixed on the first call. We also offer a best-in-class IT helpdesk to provide clients with instant support and valuable peace of mind.
In addition to dedicated account management, we support client requirements such as IT strategy, modernisation/transformation and a broad range of business operations. We can also partner effectively with a client’s own IT department and in-house team as part of an integrated, flexible support solution.
Want to find out more about our IT support packages and services? Get in touch and we are always happy to offer a free consultation.
SyntaxOne IT Support Framework
SyntaxOne is a framework with components that can be chosen and implemented independently, providing customers with maximum flexibility and control. By automating day-to-day system management, we are able to deliver a large proportion of our IT services remotely, without compromising on the quality of the support.
We apply rigorous standards, processes and policies to our business IT support in order to control the environment and manage IT more effectively.
What’s included in Syntax’s IT support services?
Our suite of services is broad and fully customisable to your organisation’s specific requirements. Our IT support packages enable us to work across cloud services, hardware, software, network and infrastructure requirements and data back-up. We also offer specialist IT consultancy, remote working solutions and IT security management.
Not only that but our support extends beyond traditional working hours where required. So, if your organisation requires cover through extended hours, weekends or bank holidays, we’re always there when you need us.
Because we offer flexible IT support, the service you receive from us will depend entirely on the requirements of your organisation. While we do provide a wide range of IT solutions, we will only ever recommend the level of support which is best for your business, rather than implementing services simply for the sake of it. We do not believe in a “one size fits all” approach to IT support.
Our ultimate goal is to form long term partnerships with our clients, and to do this we take the time to get to know every client’s business so we can tailor our IT solutions and services perfectly to their specific needs. Whether you want all of your IT support outsourced, or want to retain some of it in-house, we can provide as much or as little involvement as you’d like. From project assistance to managed resources, we offer the help you need to protect and advance your business’ digital assets.
The Benefits of Syntax IT Support Services
Increased IT reliability and availability
By implementing rock-solid IT standards and controlled management processes, we are able to increase the reliability and availability of servers and workstations. This results in greater productivity and higher customer satisfaction.
High Quality IT Support in London
SyntaxOne is a high quality solution delivered under an ISO 9001:2015 quality management system and developed in accordance with ITIL best practice.
Cost-effectiveness of IT Support
We work more efficiently and cost-effectively by using proven technology to automate IT management processes and by carrying out day-to-day tasks remotely.
Flexibile IT Support Provider
SyntaxOne is a framework of components that can be selected independently, allowing customers to decide how much or little support is required.
Control
The SyntaxOne portal gives clients complete control of IT, providing real-time system availability information for proactive monitoring. Plus, the portal provides full details of all service requests and how they have been resolved.
Performance Management
SyntaxOne is provided through a comprehensive Service Level Agreement. This presents the full details of each service, as well as a set of tailored response times, to ensure maximum transparency in our support cover. This means that IT services can be tuned to meet the needs of the business, and most importantly, that IT performance can be measured against pre-determined criteria.