Server management services for modern businesses
As modern businesses grow they become increasingly dependent on the speed and smooth running of their IT systems and IT infrastructure. At Syntax we provide business-critical server management and IT support services to ensure that your organisation always functions at its best and retains its resilience. Whether you use IaaS, cloud or physical servers we can help with services to maintain high availability.
Server management tailored to your needs
In order to ensure that we manage your server infrastructure effectively, we use industry-leading monitoring technology from Datto. Service reporting is also provided through the web-based portal, which offers full details of all IT infrastructure management activities undertaken, showing the status, owner, completion time and performance against each tailored SLA.
Whether you use cloud services, physical servers or virtual servers, we can work with you to implement the right server management solution and make important tasks more efficient and reliable.
Virtual servers
In recent years, many organisations have opted to make the switch from their traditional physical server – often running on a single machine – to a virtual server that allows many servers to be hosted on a single piece of hardware. Virtual servers are considered to be more efficient than their traditional alternatives because they can facilitate more work without the need for lots of hardware.
It is worth noting, however, that virtual servers can require more skill and expertise to manage than physical servers.
Maintaining servers and reducing the risk of security breaches?
The primary goal of any server configuration is to make the storage of data as easy and reliable as possible, taking every precaution to avoid downtime and implement software updates in a timely manner. Managing servers is often about efficiency and speed – but it must also make security a priority, which is why we take every precaution to manage data carefully and provide comprehensive backup and recovery services.
From virtual servers to distant data centres, we can help you make the most of your server management through tailored support and infrastructure management. We are on hand to provide server support to system administrators and the rest of your team, so you can enjoy peace of mind when it comes to the efficiency and security of your data storage and high availability.
The Server Management Framework
Our server support framework is a set of components and Service Level Agreements (SLAs) which can be tailored to our customer requirements, offering choice and flexibility of service. We combine market-leading technology solutions and tools with high-level expertise and exceptional customer service to ensure that you are always kept informed and in control of your IT.
Outsourcing your IT infrastructure
Our outsourced IT infrastructure management and monitoring service helps our customers to increase the performance and availability of systems, without losing control or visibility of their IT infrastructure. The server management framework has been developed through the combination of IT infrastructure Library (ITIL) best practice, ISO 9001:2015 quality management systems and world class management technology to provide a high quality, best practice solution.
Server Support London
As experts in server management, we know how to make the monitoring, maintenance and optimisation of our clients’ servers a smooth and seamless process. We play a vital role in ensuring that hardware, software, backups and security functions are never left as an afterthought – because we know that modern businesses simply can’t afford downtime.
If you are looking for an IT partner to help you build, maintain and evolve your server environments, you’ve come to the right place.
Get in touch for more information on how we can help you with both physical and virtual servers.
If you have any questions about our server management services or would like a quote to bring your legacy servers up to speed, talk to our team. Call us on 020 7307 5008 or fill in a contact form to receive a quote.
The Server Management Framework
Our server support framework is a set of components and Service Level Agreements (SLAs) which can be tailored to our customer requirements, offering choice and flexibility of service.
Managing
- Patches, updates and fixes
- Security management
- Anti-virus management
- Account management
- Network administration
- Availability monitoring
- Operating system management
- Application management
- Alert management
Reporting
- Web based portal (SyntaxOne Portal)
- Real-time system status
- SLA based performance management
- Incident history
- SMS/email alerting
Optimising
- Trend analysis
- Utilisation monitoring
- Capacity management
- Application response measurement
- Configuration management
- Performance tuning
Supporting
- ServiceDesk support
- Access to technical experts
- Major/minor incident response
- Problem management
- Remote diagnostics/fix
- Server recovery
- Third party management
Benefits of Syntax Server Support and Infrastructure Management:
- Better control and visibility of IT Infrastructure
- Increased performance and availability
- Predictable, controlled operation costs
- Reduced risks through less dependence on individuals
- Specialised capability to compliment in-house teams
Software management in safe hands
One of the most critical aspects of server management is understanding where the dependencies lie within the infrastructure and where software performance can be optimised. With the support of our expert team, we can help to identify any pinch points, vulnerabilities and outdated software, so that remedial work can be actioned before it becomes problematic.
This is particularly important with application management where regular updates and patches are required to ensure optimal performance and security.
Server administration and management
A managed service provider can support your business in numerous ways, through effective server administration and management that meets your specific business requirements. Server management software involves several different components. These include:
Software management: Ensuring software, firmware and all operating systems are in line with your requirements and are updated regularly to support your growth.
Hardware management: Monitoring your key hardware components to ensure productive server performance, including both CPUs and RAM.
Cyber security management: Implementing cyber security measures like firewalls, access control, antivirus software and data encryptions in order to support compliance and protect your business.
Backup servers management: Implementing cloud data storage options to back up your vital documentation and data, and ensure you have a recovery plan in place as part of your server management tool.
