Syntax Service Desk
The Syntax ServiceDesk provides customers with first rate IT support in London by combining highly skilled technical consultants, best practice service management, and ISO 9001:2000 quality management systems with over 20 years of IT experience.
Open from 07:00 to 23:00
The ServiceDesk operates from 07:00 to 23:00 Monday to Friday, with weekend and 24×7 access by arrangement. We offer customers a single point of contact for computer services in London and we provide all the IT services required by a customer looking to outsource IT services in entirety.
The ServiceDesk is manned by skilled, experienced and qualified technicians who are able to resolve the majority of queries on first call. We do not employ call loggers or junior staff in service provision.
The ServiceDesk operates tailored Service Level Agreement (SLA) management and call prioritisation systems, providing customers with a high quality, flexible service to suit their business. Service request management uses a first, second and third line escalation approach and on-site technicians are available if any problem cannot be solved remotely.
To manage queries and incidents, we use a fully integrated business management technology from Autotask, which also provides customers with access to real-time data relating to service requests and systems health.
Benefits of our managed IT Services London
- High quality service delivered under ISO9001:2000 quality management systems and ITIL best practice
- Single point of contact for all IT related queries
- Direct support from highly skilled, qualified and experienced consultants who are able to resolve the majority of issues on first call
- Structured IT Service Management processes, based on approved industry best practice
- Customised Service Level Agreements
- VIP response levels for senior executives
- Managed IT services London businesses can rely upon